Refund Policy
Refund Policy for ConvertDesk.
This Refund Policy explains the planned refund approach for ConvertDesk Pro purchases. Payments are not live yet, so this policy will be finalized before public paid release.
Last updated: June 2026
1. Current payment status
ConvertDesk Pro payments are not currently live. The public checkout, license activation and payment processor integration will be added only after final release preparation.
Product
ConvertDesk
Paid edition
ConvertDesk Pro
Publisher
AppLab
Payment status
Not live yet
2. Policy status
This Refund Policy is prepared for the future ConvertDesk Pro launch. The final version may be updated when the payment processor, licensing system, pricing and product delivery method are selected.
If a third-party payment processor is used, refund handling may also be subject to that provider's checkout, billing and refund rules.
3. General refund approach
The intended refund approach is to review refund requests fairly, especially when there is a verified technical issue that prevents normal use of ConvertDesk Pro and support cannot reasonably resolve it.
Users should contact support first when they experience installation, activation or conversion issues.
4. Possible refund reasons
Duplicate purchase
A duplicate accidental purchase may be eligible for review.
Failed activation
If a valid license cannot be activated and support cannot resolve the issue, a refund may be reviewed.
Technical issue
A verified technical issue that prevents normal use may be eligible for review.
Wrong product purchase
Accidental wrong purchases may be reviewed depending on the payment processor rules.
5. Non-refundable cases
Some situations may not qualify for a refund, depending on the final payment processor policy and product licensing terms.
Unsupported expectations
Refunds may not be available if the product works as described but does not match an unsupported expectation.
Failure to keep backups
Users are responsible for keeping backups of important files before conversion.
Misuse
Refunds may not be available in cases of misuse, abuse, fraud or violation of the Terms of Use.
Third-party issues
Issues caused by unsupported systems, corrupted files or third-party software may require technical review.
6. Support before refund
If ConvertDesk Pro becomes available for purchase, users should contact support before requesting a refund. Support may ask for technical details to understand and reproduce the issue.
Windows version
Example: Windows 10 64-bit or Windows 11 64-bit.
ConvertDesk version
Example: ConvertDesk 1.0.0.
Purchase details
Order ID, checkout email or license key may be required after payments go live.
Issue details
Include error messages, affected formats and steps to reproduce the problem.
7. Payment processor rules
ConvertDesk Pro may use a payment processor such as Paddle, FastSpring, PayPro Global or another selected provider.
The selected provider may handle checkout, taxes, invoices, subscriptions, order records, chargebacks and refunds. Final refund handling may depend on that provider's policies.
8. Subscriptions and lifetime licenses
Final ConvertDesk Pro pricing has not been launched yet. ConvertDesk Pro may be offered as a lifetime license, subscription or another pricing model.
Lifetime license
If a lifetime license is offered, refund terms will be clearly published before checkout.
Subscription
If a subscription is offered, renewal, cancellation and refund rules will be published before checkout.
9. Chargebacks and fraud
Fraudulent payments, chargeback abuse, license misuse or violation of the Terms of Use may result in license suspension or restriction of access to paid features.
Users should contact support first if there is a billing problem.
10. Changes to this Refund Policy
This Refund Policy may be updated before or after public launch to reflect the final payment processor, pricing, license model, product delivery method or legal requirements.
The latest version will be available on the ConvertDesk website.
11. Contact
Official support email is pending and will be added after the official ConvertDesk domain is configured.
Planned support email
support@convertdesk.com